Unmanned and automated retail, that is not our future, it’s our present. The upsurge of self-checkout is allowing a quick and easy ‘just walk out’ experience that many find fascinating. However, as an increasing number of shoppers leave the store without any interaction with a cashier, when I was working for BrandLoyalty, I was left wondering how does this impact high-frequency retailers. At the same time, it challenged me to create a way to distribute stamps and flatpack even if the shoppers opt for a self-service checkout. All that without the need of integration into the POS system of the retailer. Short conclusion: in less than 11 months, I went from an idea, moonshot if you will, to a working device which has even received a patent!

Things we see | Studio sessions. I launched a series of thought-provoking speakers brought directly from an in-house studio.

I believe the biggest advantage working for a global company was the ability to connect to all mayor food retailers around the world and bring global insights to a local client. In over more than 50 editions of my monthly newsletter "Things we see in retail and loyalty", I shared relevant news in the world of grocery retail and loyalty.

Another one of my retail innovations...StorePal | Your loyal companion for in-store execution.